Terms of service
OVERVIEW
Welcome to 4-1 Matcha.
These Terms of Service (“Terms”) govern your access to and use of our website, products, and services (collectively, the “Services”). The terms “we”, “us” and “our” refer to 4-1 Matcha, operated by [Stone and Leaf Ltd].
Our Services are hosted on Shopify, which enables us to provide our online store.
By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy [LINK]. If you do not agree, you should not use our Services.
1. ACCESS AND USE
You confirm that you are at least 18 years of age, or are accessing the Services under the supervision of a parent or guardian.
You agree to provide accurate, current, and complete information when making a purchase or creating an account. You are responsible for maintaining the confidentiality of your account and for all activity under it.
2. OUR PRODUCTS
We offer first-harvest Japanese matcha and related products.
As a natural agricultural product, matcha may vary in colour, aroma, texture, and taste depending on harvest, cultivar, region, and season. Such variation is inherent and does not constitute a defect.
We aim to present products as accurately as possible. However, colours and appearance may vary depending on your device or display settings.
We reserve the right to modify or discontinue products at any time without notice.
3. ORDERS
All orders placed through our Services constitute an offer to purchase.
We reserve the right to accept or decline any order at our discretion. An order is only confirmed once payment has been received and accepted.
We may limit or allocate quantities based on availability, harvest conditions, and demand.
Once an order is confirmed, we may not be able to amend or cancel it.
All purchases are subject to our Refund Policy [LINK].
4. PRICING AND PAYMENT
All prices are listed in GBP (£) unless otherwise stated.
Prices may change without notice. Due to the nature of agricultural production, pricing may vary between harvests and supply cycles.
Prices do not include shipping, duties, taxes, or import charges unless explicitly stated.
You agree to provide valid payment information and authorise us to charge the full amount of your order.
5. SHIPPING AND DELIVERY
Delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by carriers, customs, or events outside our control.
Risk of loss transfers to you once the order is handed to the delivery carrier.
Any applicable customs duties or import taxes are the responsibility of the customer.
6. INTELLECTUAL PROPERTY
All content on this site — including text, branding, packaging design, imagery, and product descriptions — is the property of 4-1 Matcha or its licensors and is protected by intellectual property laws.
You may not reproduce, distribute, or use any content without prior written permission.
7. THIRD-PARTY SERVICES
Certain features of our Services may rely on third-party providers. We are not responsible for the content, policies, or practices of these third parties.
Your use of such services is at your own risk.
8. PRIVACY
Your personal information is handled in accordance with our Privacy Policy [LINK].
As our store is hosted on Shopify, certain data may also be processed by Shopify and its partners to facilitate transactions and improve service delivery.
9. FEEDBACK
Any feedback, suggestions, or submissions provided to us may be used without restriction or compensation.
You confirm that you have the right to provide such content and that it does not infringe on any third-party rights.
10. PROHIBITED USE
You agree not to use the Services:
for unlawful or fraudulent purposes
to infringe intellectual property rights
to transmit harmful code or interfere with the platform
to scrape, copy, or exploit the Services without permission
We reserve the right to suspend or terminate access if these Terms are violated.
11. DISCLAIMER OF WARRANTIES
Our Services and products are provided “as is” and “as available”.
We make no guarantees that the Services will be uninterrupted, secure, or error-free, nor that products will meet subjective expectations beyond their stated description.
12. LIMITATION OF LIABILITY
To the fullest extent permitted by law, 4-1 Matcha shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Services or products.
13. TERMINATION
We may suspend or terminate access to our Services at any time without notice if these Terms are breached.
14. GOVERNING LAW
These Terms are governed by and construed in accordance with the laws of England and Wales.
15. CHANGES TO THESE TERMS
We may update these Terms from time to time. Continued use of the Services constitutes acceptance of any changes.
16. CONTACT
4-1 Matcha
Operated by Stone and Leaf Ltd
Company Number: 16958587
Email: info@4-1matcha.com
