Refund policy

RETURNS & REFUNDS — 4-1 MATCHA

OVERVIEW

Due to the nature of our products, all returns are subject to the conditions outlined below.

As matcha and hojicha is a food product, certain restrictions apply for hygiene and safety reasons.

RETURNS

You have the right to request a return within 14 days of receiving your order.

To be eligible for a return, your item must be:

unopened and unused
in its original packaging with seal intact
accompanied by proof of purchase

To start a return, contact us at info@4-1matcha.com

Returns must be approved prior to being sent. Items returned without prior approval will not be accepted.

NON-RETURNABLE ITEMS

We do not accept returns for:

any opened product
items where the seal has been broken
any product that has been used

As a food product, matcha is considered perishable once opened and is therefore non-returnable.

NATURAL PRODUCT VARIATION

Matcha is a natural agricultural product.

Variations in colour, aroma, and taste may occur depending on harvest, cultivar, and season. These variations are expected and do not constitute a defect.

DAMAGES AND ISSUES

Please inspect your order upon delivery.

If your item is damaged, defective, or incorrect, contact us within 48 hours with:

your order number
a description of the issue
photographic evidence

We will assess and, where appropriate, offer a replacement or refund.

EXCHANGES

We do not offer direct exchanges.

If you wish to purchase a different product, please place a new order.

EU / UK CANCELLATION RIGHTS

Where applicable, you have the right to cancel your order within 14 days of receipt.

However, this right does not apply to:

sealed goods that have been opened
perishable food products

REFUNDS

Once your return is received and inspected, we will notify you of the outcome.

If approved:

refunds will be issued to your original payment method
processing times may vary depending on your provider

Shipping costs are non-refundable unless the return is due to our error.

CONTACT

info@4-1matcha.com